FAQS

How to repair faulty equipment?

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Overseas warehouse receiving faulty machine (supporting DDP logistics)
Complete maintenance/replacement within 15 working days
Provide a 'Maintenance and Inspection Report' for customs re export filing

How to carry out after-sales maintenance?

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Basic guarantee: 12-month global warranty for the entire machine (non human damage)

How to ensure communication distance in complex industrial environments (ports/mining areas)?

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Adopting digital noise reduction technology (compliant with DMR Tier2 standards), background noise suppression is improved by 40%
Supports IP67 protection level models, resistant to dust/water erosion
Optional relay station networking solution, with a theoretical coverage radius of up to 15 kilometers (depending on terrain changes)

Is the frequency band and power suitable for use in China? Can we avoid military/regulated frequency bands?

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We support deep frequency customization:
Provide mainstream frequency bands of 400-470MHz UHF/136-174MHz VHF
Adjustable output power of 0.5W-5W (compliant with the legal upper limit for civilian equipment)

Does your walkie talkie meet the radio equipment certification requirements of the target country?

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We strictly follow the target market access standards and our products have completed multiple international certifications.